FAQ - Scented Candles

What is a scented soy candle?
A soy candle is made from soybean wax. Wax of soybeans are a non-toxic, naturally-occurring, biodegradable, renewable sustainable resource. A 100% soy candle burns cleaner, cooler, slower, and more evenly than traditional petroleum-based and/or paraffin-based wax candles.


What should you know about burning soy candles safely?
Soy candles are safe when burned properly and responsibly. Please follow the instruction on the warning label found on the bottom of all our candle jars.


Do your soy candles come in different colors?

All our candles come natural and dye free. Candle dyes, though beautiful, are highly toxic and release a number of known toxins and carcinogens into the air while a candle is burning. We believe that a natural white candle is stunning as is and will suit every rooms decor beautifully.


How to store your scented candles?
Fading or clouding caused by sun damage or florescent lighting or from your candles being exposed to heat are non-negotiable and are not refundable. Wax will soften and start to melt in temperatures over 27 degrees Celcius. Store your candles in a cool, dry place, and away from direct and indirect sunlight. Soy candles discolor and fade when they are exposed to intense light for extended time periods. Do not display your soy candles in sunlight, fluorescent lighting or other strong illumination.


What is the best way to care for my candle wick?
Always keep wicks trimmed to 1/8" (a nub) to keep candles from smoking. Soy candles do not emit toxins but if the wick is too long, or the candle is burned more that 3 hours, soot from the wick may accumulate on the jars. This is NOT the same as the toxic soot left from paraffin candles. If the candle is not burned in the appropriate size room for the size of the candle, the aroma will disperse and you will not be able to smell the aromas. (example: 14 oz size candle is for a small room of approx. 20 by 20. Rooms larger than this will require more than one candle of the same scent for aroma to linger appropriately.)  


Why is there wet oil on top of my scented soy candle?
This is called "Soy Sweat". Since soybean wax has a lower melting point than paraffin wax, it can release excess moisture that it cannot hold (usually due to extreme temperature changes due to shipping - i.e. going from hot trucks to air-conditioned environment or going from cold trucks in the winter to heated stores).  You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles will NOT affect the burn quality and will generally not show up again after your first burn. For optimum performance of soy candles, please store in a cool area out of in-direct and direct sunlight. Since our soy candles are highly scented they are more likely to sweat when warmed during shipping. This is just excess fragrance oils coming to the surface and will not effect the performance of the candle’s burn. It is recommended that you blot the top with a kleenex or paper towel to prevent spillage.


What makes the candles turn yellow?
We don't use any additives in our soy candles; several factors will cause your candle to turn yellow after time. We strongly recommend displaying your candles in areas that do not have fluorescent lighting, direct sunlight or other strong lighting.  Some oils, especially those with vanilla in them have the ability to turn yellow very easy.


What causes "mushrooming" of the wick (carbon build)?

The main factors contributing to "mushrooming" are the choice of wick (type and size), the fuel used (wax) and what has been put into the wax. Lizzy and Me scented soy candles burn exceptionally clean. Adding scent to the wax "contaminates" the combustion process of soy candles. Scents are non-fuel source which can collect in the wick creating the "mushroom" or carbon ball that occurs. The best way to reduce this build up on the wick is to keep the wicked trimmed to 1/8 of an inch.


Will my soy candle produce black soot?
If burned properly, soy wax candles are virtually soot free. Soy wax in and of itself is soot free! However, natural cotton wicks will smoke if not burned properly, or if the wicks are never trimmed. Remember to trim any mushrooms that may develop or if the wick(s) begin to smoke! Please follow the burning instructions located on the bottom of your soy candles container.


How should I store my soy candle? 
Store your candles in a cool, dry place away from direct and indirect sunlight.


If you have any more questions please do not hesitate to contact us.



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